Terms of Service

Agreement to Terms

By browsing Frost Buddy or placing an order through frostsebuddy.com, you agree to comply with and be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

Order Process and Acceptance

Every order placed at Frost Buddy is considered an offer to purchase. We reserve the right to decline or cancel orders for the following reasons:

Items are out of stock
Pricing errors
Suspected fraudulent activity

If we cancel your order after payment has been processed, you will receive a full refund. Please note that an order confirmation email does not mean your order is accepted. Your order is only accepted once it has shipped.

Availability of products, including our new arrivals, drinkware, and accessories, is not guaranteed until the order is both accepted and shipped.

Handling Unavailable Items

If an item you ordered becomes unavailable, Frost Buddy will contact you with the following options:

Wait for the product to be restocked
Select a comparable substitute product
Cancel the order and receive a full refund

Warranty for Drinkware

All Frost Buddy drinkware products come with a 1-year limited warranty covering manufacturing defects under normal use. This includes issues such as lid failures, seal leaks, or loss of insulation.

This warranty does not cover:

Normal wear and tear
Cosmetic scratches or dents caused by accidental drops
Damage from improper use, including exposure to stoves or microwaves
Damage from improper washing or care

To file a warranty claim, you must provide a copy of your original receipt or your order number. Warranty claims are fulfilled by providing replacement parts or products; refunds are not issued under this warranty.

Your Responsibilities

You must provide complete, accurate shipping and contact information when placing your order.
Frost Buddy is not responsible for orders shipped to incorrect addresses due to inaccurate information provided by you.
Any costs related to reshipping resulting from incorrect addresses may be charged to you.
Following care instructions included with your product is essential to maintain its condition and warranty eligibility.
Damage caused by improper care is not covered by Frost Buddy’s warranty.

Limitation of Liability

Frost Buddy’s liability for any order is limited to the total purchase amount paid by you. We disclaim all liability for any indirect, incidental, or consequential damages arising from the use of our website or products, as allowed by law.